Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to forres1106@gmail.com.
- All
- Frequently Asked Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Asked Questions
No, there is no minimum age to order our lighters.
Please contact us through our Contact Us page or email us at forres1106@gmail.com within 12 hours and we will cancel the order, no questions asked. If your package has already been shipped, we will not be able to cancel your order. For more information, please read our Refund Policy.
Yes, all of our lighters are refillable with butane or lighter fluid depending on the lighter.
Due to governmental restrictions on shipping flammable products, shipping items with butane or any kind of flammable substance is illegal. However, butane and lighter fluid can be purchased in almost any convenient store for very cheap.
To save your time and reach our support quickly, please follow below steps:
-
1. Purge the remaining air from the lighter by pressing down on the nozzle at the bottom of the lighter with a flathead screwdriver. Skipping this step will prevent the lighter from functioning as it will be shooting out the air instead of butane when you try to ignite the flame. You will know this step is complete when you no longer hear noise coming from the lighter when pressing the valve with the screwdriver.
-
2. When refilling, make sure that the gas isn't leaking out. Some butane bottle nozzles are too big or too small which causes the gas to leak and won't work properly. We recommend Ronson Butane Fuel, which can be purchased at any Walmart or convenience store for a few bucks and fits perfectly with our lighters.
-
3. Afterwards, you may need to adjust the flame size at the bottom of the lighter using a flathead screwdriver. First, turn down the flame size to the lowest setting by turning towards the "-". Then, turn towards the "+" direction gradually and try to ignite it. If the size is too small or too large, the lighter will not light.
-
4. You may also need to let the lighter sit for 30 seconds before trying to ignite it.
-
If you have any questions, please contact us via email：forres1106@gmail.com
All of our butane gas lighters have adjustable flame sizes. First, locate the butane refill valve. This valve is also used to adjust the flame size. You will need to use a flathead screwdriver or key to adjust the flame. To lower the flame size, turn towards the "-" sign or turn right. To increase the flame size, turn towards the "+" sign or turn left.
Please contact us through our Contact US form or email us at forres1106@gmail.com